Terms and Conditions

Please note that the terms and conditions listed below are destined for our regular web clients. To open a professional account or for an updated version of the terms and conditions specific to your account please contact us. The terms and conditions are subject to change at any time without prior notice. 


Orders

We encourage all of our clients to place their orders directly on our website to avoid any potential miscommunication or misunderstandings that could lead to a longer processing time for your order. 

To begin, simply login to your account or create a new account on our website. If you need any assistance, have any questions or special requests, please do not hesitate to write to us at info@zayataroma.com or to give us a call. 

To order, select the products in the sizes and quantities you desire and add them to your shopping cart. After finalizing your order, you will receive an automatic email with the details of the order and products requested. Our administration generally processes orders with 24 hours and if we need to make any modifications or if an item you have requested is temporarily out of stock we will communicate with you as quickly as possible. Once approved by our administration, we send your order to our production team and you will receive the final invoice. 

Modifications :

If you wish to remove one or more items from your order as it is already packed and ready to be shipped, we will require a restocking fee. The fee will be 20% of the total amount of the order or 10$, whichever is more.

Temporarily unavailable products :

If one of the products you have requested is temporarily unavailable, we will contact you as soon as possible to inform you of approximate delays and possibly to propose another quantity or item. Products that are temporary unavailable at the time of your order will not be automatically shipped when they are available again. It is your responsibility to place another order.

Shipping and delivery :

We ship our products all over the world.

ZAYAT AROMA INC cannot be held accountable for any unforeseen fees or delays. No unclaimed or undeliverable package will be refunded. If a package was to be damaged during transit or undeliverable/unclaimed and returned to ZAYAT AROMA Inc., it is the responsibility of the customer to inform the shipping company and our company.

Shipping costs :

FREE SHIPPING FOR ONLINE ORDERS OF MORE THAN 100$, BEFORE TAXES, WITHIN CANADA.** (Certain conditions apply)

For professional accounts, shipping is free for orders of 200$ and more, before taxes, within Canada. 

For each category, the maximum format eligible for free delivery
CATEGORY CODE  
Essential Oils EA 1K
Essential oils dilutions ED 1K
Absolutes AB 1K
Absolutes dilutions AD 1K
     
Carrier Oils HV 1K
Raw materials MB 1K
Hydrolats HY 1K
Massage Oils HM 1K
     
Body care PC 500M
Face care PC / SA 500M
     
Aromatic synergies for diffusers SA 1L
Outamal "where it hurts" SA 1L
Aromatic Synergies SA Unique format
     
Bottles BT Unique format
DIFFUSAROMA DA All
Others (Accessories, timers, etc..) AU All

 

Shipping fees for Canada are set at $12 for online orders.

We will contact you for the cost of international shipping fees (including United States) once your order has been approved by our administration. Please note that International customers are responsible for all customs fees and duties.

Delivery options :

Orders are normally expedited with Canada Post's regular postal service which usually takes 2-9 business days within Canada and the United States.

We usually ship orders going to commercial addresses within Canada via Purolator. If you have other preferences, please let us know and we will happily work with you to find the best option. 

PICK UP IN BROMONT : Should you prefer picking-up your order at our boutique in Bromont, we will let you know the estimated period of time required for preparation and will confirm when your order is ready for pick-up. For our customers from outside our area, we strongly suggest you give us a call to ensure the products you wish to buy are available, before going to our boutique to avoid any disappointment.

Delivery period :

The period between the time you place your order and the time you receive it is generally between 3 and 10 business days. The delivery period depends on where you are located (24-48 hours for Montreal and other large urban areas in Quebec, and 2-4 days for the rest of Quebec).

We usually ship online orders within 24 hours of confirming the order (with the exception of weekends and holidays) and our system generates a tracking number for the package automatically so you can follow its progress.

For bulk and wholesale orders, we usually ship within 5 business days following the confirmation of the order.

International buyers: The delay for international delivery varies depending on location, however, Post Canada estimates Shipping delays to be approximately 6-10 business days. 

The rules and regulations vary from country to country and state to state, so please contact your customs office for further details.

Payment methods :

An order must be paid prior being processed, packaged and shipped.

We accept the following payments methods: Visa, MasterCard, American Express, Paypal, interact e-transfer, bank transfer, certified cheque or postal money order (the order will be held until we receive the cheque) or personal cheque (the order will be held until the cheque is cashed). 

For payments made by cheque, interact e-transfer, bank transfer, or postal money order, we will confirm your order and send instructions for the payment method you have selected.

Price accuracy policy :

All of our prices, origins of our products, and availability are subject to change without notice due to the volatility of the market. The instability of international exchange rates, the availability of raw materials, and other factors can greatly affect the cost of certain materials. If you feel a price is unreasonably high or low, please let us know.

If a price posted on our website is inaccurate, we reserve the right to revise your invoice or cancel the order.

All our prices are in Canadian dollars.

Returns and refunds :

Here at ZAYAT AROMA, your satisfaction is our priority. If you are not completely satisfied with a product, please let us know and we will be happy to collaborate with you to find a solution at the earliest possible moment. 

Please note that all returns and refunds must be approved by our administration before returning your package to us. We will send a confirmation and instructions for the return within 2 business days following your request.

The client is responsible for inspecting the package at the time of reception and informing us of any problems within 5 business days. No returns or refunds will be accepted after this time. 

Your refund can only be processed after we have received the return and have inspected the products at our head office. The products you wish to return must be new, unopened and undamaged. Shipping fees are non-refundable and we require a 20% restocking fee. 

Should we have made an error in processing your order placed in writing, we will reimburse the fees related to sending the correct item. Costs incurred following an oral miscommunication will be the responsibility of the customer.

Disclaimer: Products :

Please read our full disclaimer regarding the use of our products here: https://www.zayataroma.com/en/disclaimer-product-use


Website

Please carefully read this Terms and Conditions Agreement ("Agreement").

By accessing this web site (the “Website”) and any pages hereof, you agree to be bound by the terms and conditions below. This Agreement describes the terms and conditions applicable to your use of the Website and the services provided by us or through the Website (the "Services"). If you do not agree to these terms and conditions, you may not use the Website.

WWW.ZAYATAROMA.COM may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person, by posting revised Terms and Conditions on the Website. Your continued use of the Website signifies your acceptance of such revised Terms and Conditions Agreement, so check back frequently to read the most recent version.

Ownership

The Website, its design, all text, graphics, content, video, audio and the selection and arrangement thereof are the property of ZAYAT AROMA INC., and/or its various subsidiaries, affiliates, ZAYAT AROMA INC. Associate Dealers, third party providers and distributors ("Third Parties"), and are protected under the copyright laws of Canada and other countries. None of the content found on the Website may be reproduced, republished, distributed, displayed, sold, transferred, or modified without the prior written permission of ZAYAT AROMA INC. and/or the applicable Third Parties.

Trademarks

WWW.ZAYATAROMA.COM, ZAYAT AROMA INC. and all other ZAYAT AROMA INC. related trademarks and design marks displayed on the Website (collectively, the "Trademarks") are registered and proprietary trademarks of ZAYAT AROMA INC.. Other trademarks and design marks appearing on the Website are trademarks of their respective owners. Nothing contained on the Website should be construed as granting, by implication or otherwise, any license or right to use any trademarks, including the Trademarks, except with the prior written permission of ZAYAT AROMA INC. or such other party that may own the applicable trademarks.

Service Modifications

WWW.ZAYATAROMA.COM reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. WWW.ZAYATAROMA.COM and/or its various subsidiaries, affiliates, ZAYAT AROMA INC. Associate Dealers, third party providers and distributors shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services (or any part thereof).

Use of the Website

You agree that your use of the Website is subject to and governed by these Terms and Conditions. By accessing the Website and applying or using any of our Services, you certify to us and agree that: you are at least eighteen (18) years of age, you assume full responsibility for the use of any of our Services by any minors, you agree not to knowingly submit false information on the Website or through the use of the Services and your use of our Services is subject to all applicable federal, provincial, state, and local laws and regulations.

Neither the Website nor its content may be, in whole or in part, copied, reproduced, republished, uploaded, posted, transmitted or distributed without the prior written permission of ZAYAT AROMA INC., except that you may download, display and print the content presented on the Website for your personal, non-commercial use only. Unauthorized use of the Website and/or the content contained on the Website may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained within the content on the Website. The use of such content on any other web site or in any environment of networked computers is prohibited, except with the prior written permission of ZAYAT AROMA INC..

You are prohibited from contributing, posting or transmitting to the Website any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane content or any content that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.

In its sole discretion, in addition to any other rights or remedies available to WWW.ZAYATAROMA.COM and without any liability whatsoever, WWW.ZAYATAROMA.COM at any time and without notice may terminate or restrict your access to any component of the Website.

Login name and password

Your website account may be accessed only by use of your e-mail address ("Login Name") and password. You are solely responsible and liable for any use and misuse of your Login Name and password and for all activities that occur under your Login Name and password. For security reasons, you must keep your Login Name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized WWW.ZAYATAROMA.COM representative. We recommend that you choose a password that is unique to you and not easily guessed by others. You should change your password on a regular basis, and you must log out at the end of each session.

All Login Names and passwords remain the property of The Website, and may be cancelled or suspended at any time by The Website without any notice or liability to you or any other person. The Website is not under any obligation to verify the actual identity or authority of the user of any Login Name or password.

You must immediately notify WWW.ZAYATAROMA.COM of any unauthorized use of your Login Name or password, or if you know or suspect that your Login Name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.

Neither WWW.ZAYATAROMA.COM nor ZAYAT AROMA INC. is under any obligation to verify the actual identity or authority of any person using a Login Name or password to access and use the Website. WWW.ZAYATAROMA.COM may act upon any communication that is given with the use of a Login Name or password. WWW.ZAYATAROMA.COM may in its discretion at any time require proof of the identity of any person seeking to access and use the Website, and may deny access to and use of the Website or parts of it or refuse to accept or act upon any communication if it is not satisfied with such proof.

Your Information

All information you provide through the Website, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, must be true, accurate, current and complete. WWW.ZAYATAROMA.COM will rely on the information you provide. You will be solely responsible and liable for any and all loss, damage, and additional costs that WWW.ZAYATAROMA.COM, ZAYAT AROMA INC., Third Parties or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.

Privacy

You have read and understood WWW.ZAYATAROMA.COM Security & Privacy Policy, the terms of which appear on the Website and are incorporated into these Terms and Conditions, and agree that the terms of such policy are reasonable. You consent to the collection, use and disclosure of your personal information by WWW.ZAYATAROMA.COM, ZAYAT AROMA INC. and/or Third Parties in accordance with the terms of and for the purposes set forth in The Website Security & Privacy Policy.

Feedback

We enable visitors to the Website to provide us with feedback by email or otherwise ("Customer Content"). If you provide Customer Content you grant WWW.ZAYATAROMA.COM a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, delete, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Customer Content throughout the world in any media, now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without providing compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence and you waive any and all moral rights in the Customer Content. You also grant WWW.ZAYATAROMA.COM the right to use the name you submit with the Customer Content, if any, in connection with the Website' rights hereunder.

Pricing policy

Online prices, product and service selection and availability, and sale effective dates may vary by geographic region. Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Dealers are under no obligation to make promotional products available, or to match online prices. Market conditions and competitive pressures may cause prices and availability to change without further notice. Dealers may sell for less.

Changes, Misprint and Error

Great care is taken in the production of the Website, however, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. WWW.ZAYATAROMA.COM cannot guarantee that products and services listed on the Website will be available when ordered or thereafter. WWW.ZAYATAROMA.COM reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.

All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include GST, PST, QST or HST.

Liability disclaimer

Except as explicitly provided in these Terms and Conditions as amended from time to time, WWW.ZAYATAROMA.COM, ZAYAT AROMA INC. and the Third Parties make no representations or warranties of any kind, express or implied, regarding WWW.ZAYATAROMA.COM and/or any content provided on the Website, all of which are provided on an "as is" and "as available" basis. WWW.ZAYATAROMA.COM, ZAYAT AROMA INC. and the Third Parties do not warrant the accuracy, completeness, currency, reliability or suitability of the operation of the Website, or any of the content or data found on The Website, and expressly disclaim all warranties and conditions in respect of the Website, its content or data, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.

WWW.ZAYATAROMA.COM, ZAYAT AROMA INC. and the Third Parties are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.

WWW.ZAYATAROMA.COM, ZAYAT AROMA INC. and the Third Parties assume no responsibility, and shall not be liable for, any damages to, or any viruses affecting your computer equipment or other property on account of your access to, use of, or browsing on the Website or your downloading of any materials, data, text, images, video or audio from the Website.

In no event shall the Website , ZAYAT AROMA INC. or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of the Website or content found herein, the operation of the Website, or any failure or delay in the operation of the Website (including, but not limited to the inability to use any component of The Website for purchases) even if advised of the possibility of damages.

Maximum liability

If, notwithstanding the foregoing, WWW.ZAYATAROMA.COM, ZAYAT AROMA INC. or any of the Third Parties should be found liable for any loss or damage which arises out of or is in any way connected with any of the functions or uses of the Website or its content, the liability of WWW.ZAYATAROMA.COM, ZAYAT AROMA INC. and the Third Parties shall in no event exceed in the aggregate $250 CAD.

Statute of Limitations

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of related to use of the services or this agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Indemnification

You shall indemnify and save harmless WWW.ZAYATAROMA.COM, ZAYAT AROMA INC. and the Third Parties and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of the Website.

Links

The Website may contain links to other web sites or internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another web site or Internet resource. WWW.ZAYATAROMA.COM and ZAYAT AROMA INC. have no responsibility or liability for, or control over, those other web sites or internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other web sites to learn how they collect and use your personal information.

Relationships

The relationship between WWW.ZAYATAROMA.COM and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms and Conditions or your use of the Website.

Governing laws

This Agreement and its performance shall be governed by the laws of the Province of Quebec, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Bromont, in the Province of Quebec, Canada, in all disputes arising out of or relating to the use of the Website and these Terms and Conditions.

Additional terms

Additional terms and conditions apply to purchases of products and services. Additional terms and conditions may also apply to specific web site functions available on the Website.

Severability

These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Headings

The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

French language

The parties have requested that these Terms and Conditions and all documents contemplated hereby be drawn up in French. Les parties aux présentes ont exigé que les présentes modalités et tous autres documents envisagés par les présentes soient rédigés en français.

Security & Privacy Policy

For security & privacy policy information, please click here.

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